How do I get started with RedQuanta?
How long has RedQuanta been involved in mystery shopping?
RedQuanta has been a part of the mystery shopping and customer experience management industry since 2009. Today, we are India’s fastest growing customer experience, internal audit and process compliance solutions company.
What information about the shopper does RedQuanta keep confidential and what is the information shared?
Your personal information is not shared with a third party at any time. Your information is kept confidential with RedQuanta at all times.
What is mystery shopping?
Mystery shopping is a well-regarded market research tool used by businesses to measure the quality of service and process compliance at business locations. It is a data-intensive activity, carried out by verified shoppers.
What should I expect to do as a mystery shopper?
Once you have been verified as a RedQuanta mystery shopper, you will be given assignments. Before you visit the store, you will be provided a complete set of instructions. These will cover the questions and areas you have to cover on your visit. As a mystery shopper, you will be required to visit the identified the store and complete the visit as a bonafide shopper as per the instructions provided.
Does mystery shopping pay well?
The pay for mystery shoppers varies for each assignment. Assignments can pay any from Rs 250 to Rs 2000. At times, you may also be reimbursed for items shopped.
Who can be a mystery shopper?
Anyone who has an inclination to shop and observe, who cares about the quality of service received can be a mystery shopper. All it requires is an eye for detail. It doesn’t require any previous experience.
How will I find out about available assignments?
Once you have been verified as a mystery shopper, you can login to our application to keep track of your assignments. The instructions and completion status of your assignments is also available on the application.
Is there a penalty if I decline to take a particular assignment?
While there is no penalty for declining an assignment. You may not be offered any more assignments in the future.
Do I have to make a purchase?
It depends on the assignment. Completing a purchase may or may not be a part of the assignment.
Will the staff at the store know I am a mystery shopper?
While the store staff may know a mystery shopping exercise is underway. They will not know who the mystery shopper is, and you should be careful to not reveal your identity.
Can I keep the items I have shopped for?
Yes, you can keep the items you have shopped for.
When can I have a feedback or ratings on the report submitted?
You will receive feedback on your report once it has been verified by the project manager.
What is shopper rating?
Based on the quality of your audit report, a rating between 1 to 10 is assigned to you. With the feedback for your report, you will also receive this rating and a detailed report on why the rating was given.
How much will I get paid, when, and how?
The payment for each assignment depends on its length and complexity. You will be informed of the fee before the assignment. Payments are processed once the report has been verified by our project managers, and can take between 45 to 60 days. The payment is made electronically to the account details you have provided to us at the time of registration.
What if I don’t receive my payment on time?
If you have not received payment for a particular assignment even after 60 days, write to us and we will look into and sort the issue.