Mystery Shopping & Competitor Benchmarking
Mystery shopping is an unbiased tool to assess customer engagement and process compliance on the ground. Our mystery shopping services help brand partners identify their strengths as well as specific areas of improvement. With a trained and verified network of over 1,20,000 shoppers, we offer customisable services for each industry. The RedQuanta advantage lies in our mobile-first approach. Our network of shoppers visit stores and partner touch points to check for product and service quality, brand communication, infrastructure conditions, process compliance, as well as employee engagement. Shoppers then upload their surveys via our proprietary mobile app and an in-depth analysis is available for your review in real time. RedQuanta can help you identify quick-wins and actionable insights to build the complete brand experience.