Harmonized lifetime customer experience (Service)
Customers require service after purchase. They expect brands to maintain uniform standards across sales and service.
Research shows that brands typically focus far less on service experience compared to buying experience. They miss on the opportunity to make repeat customers by delivering a average service experience.
Below is the outline of our approach to optimize customer experience
- Define service scenarios and best operating practices as per industry norms
- Measure service delivery throughout mystery audits (using real vehicle owners)
- Consult key stakeholders using data driven insights to drive strategic changes
- Improve continuously at dealer level using the data driven feedback loop through our technology which allows real time action planning and tracking of closures.