A whole lot of factors combined together results in the best customer experience. Has your customer waited for a long time for the service? There’s a foul smell at the salon? Is there a sanitation issue? Has your technician made the client feel comfortable? Is there an upsell effort?
Though your brand has a dedicated auditor, it's evident when the audit is conducted and chances are you find everything to be spick and span as per the set processes. A mystery audit conducted by our industry specialist auditors help with a clearer picture.
We provide you a software which not only you sitting at the backend but also can be accessed by your Store Manager. The feedback captured by our auditors can be monitored real time in your software’s dashboard. For quick fixes like the display or hygiene issue can be immediately red flagged by you and closed at the store by the person in charge. Hence, resulting in saving time and a quick turnaround.
Enabling execution at ground level is what we do. Our technology allows real time action planning and closure tracking.