Product/Service range can be copied but great service is a sustainable competitive advantage. We have helped leading beauty and wellness brands create a service advantage. We can do that for your brand too.
Though increasing the number of footfalls at the salon is of prime importance, how to stay connected with clients is more important after their first visit is even more crucial. Customer service is essential, as it can either make or break the customer’s trust on the brand. They do expect a friendly environment at the salon where they can feel at ease. If they are made to feel like “they are that special customer for whom the salon expert has been waiting for to give their best services “, this would help harness a personal bond with all their clients and a business like salon being fairly new, trying to expand its claw needs to have a positive word of mouth as the biggest marketing tool. In addition to this, they do expect trained professionals and their technical skills shouldn’t be below standards and the value for money should be evident.
Do every customer who enters your salon leave with a Wow factor? We help you track this with our array of mystery shoppers handpicked from your TG to experience the service and come up with real-time unbias feedback, straight from the horses’ mouth.Our industry certified experts matching your target audience carry out mystery audits that cover customer interaction at all touchpoints of customer journey: